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1. General Questions
2. Food Specific Questions
3. Ordering Questions
4. Delivery Questions
5. Miscellaneous Questions

General Questions
Q. What is �Nude Sushi?�
A. �Nude Sushi� is a term that refers to rolls that have rice on the outside. In Asia, the seaweed that goes around the outside of sushi rolls is idiomatically referred to as the �clothing around the sushi.� Rolls with rice on the outside are unclothed. Thus the term Nude Sushi.

Q. What is Dord?
A. Dord is the name of our cute sushi boy mascot. He loves to eat and loves to learn so be sure to keep an eye on the Dord Facts. He will keep you updated on our latest deals, tidbits of interesting info and events around town.

Q. What are Nude Sushi�s business hours?
A. Our delivery operation hours are Monday through Saturday, 5:00 p.m. to 3:00 a.m. We only deliver during our operation hours. For advanced orders, please be sure to specify the time you would like to receive your food in the comments section during checkout.

Q. I have been charged multiple times for my order. What should I do?
A. If you have received a declined transaction for credit card orders due to an address verification mismatch (AVS) or incorrectly input fields, the attempted charge will show on your statement. Authorize.net, our credit card merchant, puts declined transactions on hold for 2 business days and clears the hold after they have resolved the decline. If you have multiple charges showing on your account, wait 2 business days for it to clear. If it does not clear, please feel free to contact us at 510-547-NUDE or by writing us an email.

Q. Why do I have to set my cookies to be enabled?
A. To complete an order online with GetNudeSushi.com, it's best to have cookies enabled in your browser. By enabling cookies you will be sharing information that helps GetNudeSushi.com provide you a better online experience. If you don't have cookies and would like to know how, follow the directions below (Note that in IE 6.0 the setting for cookies is under the "Privacy Tab"):
  1. In your Web browser menu (at the top of the page) select the menu "Tools"
  2. Under "Tools" choose "Internet Options"
  3. Choose the Tab labeled "Security" and click on the button "Custom Level"
  4. Scroll until you see "Cookies"
  5. Set "Allow cookies that are stored on your computer" to "Enable"
  6. Set "Allow per-session cookies" to "Enable"
  7. Click "OK" when you're done


Q. How secure is it to give my personal information over the internet when placing my order?
A. Rest assured. GetNudeSushi.com�s internet ordering system is authenticated by the latest SSL encryption technology that ensures maximum possible security when it comes to your personal information.

Q. How does GetNudeSushi.com prevent fraud with credit card orders?
A. We utilize Address Verification Service (AVS) as a security feature to help prevent fraud. With AVS, your billing address is verified against the address on file for your credit card number. In addition to SSL encryption and AVS features, a highly trained risk management team monitors each transaction to ensure safety that you can trust.

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Food Specific Questions

Q. What is miso soup?
A. Miso soup is a vegetarian based broth made from fermented soy bean paste. In Japan, miso soup and white rice make up the traditional Japanese breakfast, and so most Japanese people eat miso soup at least once a day. The soup has been a favorite of commoners and royalty alike for many centuries.

Q. What is Tempura?
A. Tempura is a classic Japanese deep-fry batter comprised of eggs, flour and water. At Nude Sushi, we deep fry our Tempura in quality sesame oil. It's quite tasty!

Q. What is masago?
A. Masago is the roe from the smelt fish, used to top sushi and sashimi dishes because of the bright color and mild flavor of the tiny eggs. You can customize your order and have any rolls with or without masago.

Q. What are the different sushi wrap options?
A. We have recently implemented an option for different kinds of sushi wraps for your rolls. Now you can choose regular sushi rice, brown rice or soy paper. If you pick no option, your order will, by default, come with seasoned sushi rice. Brown rice is an unseasoned health conscious option that promotes better digestion. You can also pick soy paper, which takes the place of the seaweed in our rolls. Rice is still included with soy wrapped rolls.

Q. Can I order a partial or half roll?
A. Because we make your rolls to order, we cannot sell partial or half rolls. If we only sell half a roll, the other half would have to be thrown away.

Q. Can I add/subtract ingredients from my roll?
A. Our unique online customization system allows for complete control over your sushi. Feel free to add or subtract your favorite ingredients to any of our many delicious rolls. Simply go to the extras section, add the ingredients you would like and specify which roll you would like it added to in the comments box when checking out (additional charges may apply).

Q. Can I substitute rolls in the combos?
A. The combos are Nude Sushi�s specials and are priced accordingly. We cannot substitute any of the rolls in the combos.

Q. What vegetarian dishes does Nude Sushi.com offer?
A. Check out our menu. We have a vegetarian section designed specifically to better serve you. From rolls to bentos to vegetarian specials, we have a variety of vegetarian options that we are confident you will find to your liking.

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Ordering Questions

Q. Are there time restrictions on when I can place my order?
A. We accept orders and deliver only during delivery operation hours. Our delivery operation hours are Monday thorugh Saturday, 5:00 p.m. to 3:00 a.m. Last order is at 3:00 a.m. daily. We deliver every order that is put in before 3:00 a.m. We are closed on Sundays.

Q. Can I make future/advance orders?
A. We accept orders for future dates! You can place your orders up to 14 days in advance. Simply note the time and date you wish your order to arrive in the comments box upon checkout. Advanced orders will be delivered within 10 minutes of the requested time!

Q. How will I know when GetNudeSushi.com has received my order?
A. As soon as your order has been processed, you will receive an email notification stating your purchase order. If no email is received within 10 minutes of purchase completion, please give us a call at 510-547-NUDE (6833). Please note that we are closed on Sundays and orders will not go out although you may receive a confirmation email.

Q. Can I make a phone order?
A. We no longer accept phone orders. Our innovative online system is exclusively designed for convenience and efficiency. Online orders are processed directly, ensuring faster delivery time.

Q. What forms of payment does GetNudeSushi.com accept?
A. We gladly accept Visa, Mastercard, American Express, Discover. Cash payments will also be accepted in person at the time of delivery. Simply choose your payment option upon checkout. We do not accept personal checks.

Q. How secure is it to give my personal information over the internet when placing my order?
A. Rest assured. GetNudeSushi.com�s internet ordering system is authenticated by the latest SSL encryption technology that ensures maximum possible security when it comes to your personal information.

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Delivery Questions

Q. How much am I being charged for delivery?
A. Our uncompromising commitment goes beyond just the quality of food. We are the first Japanese restaurant to offer delivery to your door, free of charge!! While delivery is free, we charge $1 for packaging and handling fee per order.

Q. Is there a set minimum purchase amount for delivery orders?
A. There is a $15 minimum for delivery service.

Q. Does the driver have change for large bills?
A. Your driver will not have over $15 in change. Please prepare accordingly when paying in cash.

Q. Can I tip my driver when paying with a credit card?
A. Yes! Just go to the extras section on the menu and pick the amount you would like to tip your driver. By default tips show as a $1 product. To tip more, simply input multiple quantities for your tip in the order quantity box.

Q. How long should I expect to wait for my food?
A. The expected time for delivery is generally 45 minutes to an hour after confirmation is received. However, times may vary with increased traffic. Orders made in advance will be delivered within 10 minutes of requested time.

Q. To what locations does Nude Sushi deliver?
A. Currently, Nude Sushi only delivers to select locations within Berkeley city limits as indicated on the map below.



We also deliver to select regions in North Oakland and Temescal. Please give us a call at 510-547-NUDE if you would us to check your location for possible exceptions.

If we do not deliver to your location yet, please contact us and let us know where you live and why Nude Sushi would be great for your city. Thank you.

Q. Does Nude Sushi deliver to Berkeley Campus buildings?
A. YES!! But oftentimes we are unable to find parking around campus, so please specify the nearest cross street at which you can meet your driver should he/she be unable to find parking.

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Miscellaneous

If you have any questions you don't see addressed, please feel free to contact us or leave a comment and we'll be sure to resolve your concerns A.S.A.P.

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